FAQ

 How Can I Contact SafesoundHygiene?

Feel free to reach out to us at **ddmediastores@gmail.com**, where our dedicated customer service team stands ready to assist you with any inquiries or concerns.

 Lost Packages

*If your package is lost in shipment due to the shipping carrier, we are not liable for reshipment or refund.*

 Do You Ship Worldwide?

Yes, we proudly offer worldwide shipping to bring the SafesoundHygiene experience to enthusiasts everywhere.

 Order Changes and Cancellations

To accommodate our swift order processing, any change or cancellation requests must be submitted within 12 hours of placing your order. Unfortunately, requests beyond this timeframe cannot be accommodated. If needed, you can initiate a return for a full refund upon receiving your order.

 What Payment Methods Does SafesoundHygiene Accept?

We accept all major credit cards, including VISA, Mastercard, and AMEX, ensuring a seamless and secure checkout process.

 When Will I Get My Order?

Expect your order to be processed within 1-3 business days from the date of purchase. While we ship orders on weekdays, please note that weekends are excluded. Shipping times vary based on your chosen method and country of residence, and due to high demand, some orders may take over 2 weeks to arrive.

 Order Not Received?

If you haven't received your order, don't hesitate to contact our support team at **dydmediastores@gmail.com** for prompt assistance.

 Customs and Taxes Clarified

For EU customers, our implementation of the IOSS system ensures we handle and pay VAT for orders shipped to EU countries, minimizing customs hassles. Customers in the United States, Canada, and Australia typically experience smooth customs clearance without additional import taxes or duties. For other countries, local customs may impose charges upon arrival, and it's your responsibility to cover these fees.

 Easy Returns Process

To initiate a return, reach out to us at **ddmediastores@gmail.com**.

 Defective, Incorrect, or Damaged Items

If you've received defective, incorrect, or damaged items, contact us promptly with your order number and relevant photographs. We're committed to resolving such cases swiftly.

 Refund Process

Refunds are credited to your original payment method. For credit or debit card payments, expect the refund within 7-10 business days of receiving the returned item or cancellation request. Contact your card-issuing bank for specific details on when the credit will be posted to your account. If any delays occur, reach out to the bank or credit card company for assistance.